Frequently Asked Questions
What makes Dous Cosmetics different?
We blend natural, skin-loving botanicals with science-backed actives. Our formulas are cruelty-free, dermatologist tested, and crafted to deliver visible results with a luxurious feel.
Do you offer a warranty?
Yes. Our products are designed for normal, dry, combination, and oily skin. If you have sensitive skin, we recommend a 24-hour patch test before first use.
How long does shipping take?
Orders are processed within 24–48 hours. Delivery usually takes 3–7 business days (local) and 7–14 business days (international), depending on your location and the carrier.
What is your return & refund policy?
We offer a 30-day satisfaction guarantee. Unopened items can be returned for a refund; opened items are eligible for store credit in case of irritation or damage on arrival. Contact support with your order number.
Do you offer a warranty or guarantee of authenticity?
Yes—every product is 100% genuine and covered against manufacturing defects. If something arrives damaged or defective, we’ll replace it or refund you.
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